Refund policy

Return & Refund Policy

At Nexora, customer satisfaction is important to us. We work with trusted fulfillment partners to deliver quality products. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns for eligible items within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging with all accessories included.

  • Proof of purchase or your order number is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personal care products

  • Hygiene-related items

  • Customized or personalized products

  • Products damaged due to misuse or normal wear and tear

  • Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

We will review your request and arrange an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Refunds

Once your return or claim has been reviewed and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect product.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has entered processing or has been shipped, it cannot be cancelled.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team with your order details and supporting photos.

Return Shipping

If a return is approved for reasons other than a product defect or shipping error, the customer may be responsible for return shipping costs.

If the return is due to our mistake or a defective product, we will provide instructions regarding the return process.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact our customer support team through the Contact Us page on our website.

We are committed to resolving all customer inquiries as quickly as possible and appreciate your patience and understanding.