Shipping policy

Shipping Policy

Thank you for shopping with Nexora. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United Arab Emirates (UAE): 2–3 business days

  • GCC Countries: 5–10 business days (where available)

  • International Orders: 7–20 business days, depending on the destination and customs processing.

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs clearance, weather conditions, or public holidays.

Shipping Costs

Shipping is free all over UAE

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Please allow up to 24–48 hours for tracking information to become active.

Delivery

Please ensure that your shipping address and contact details are accurate before completing your purchase.

Nexora is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping addresses

  • Customer unavailability at the time of delivery

  • Customs delays

  • Events beyond our reasonable control

Additional shipping charges may apply if a package must be reshipped due to an incorrect address provided by the customer.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on warehouse availability. You will receive tracking information for each shipment when applicable.

Customs & Import Duties

For international orders, customs duties, taxes, and import fees may be charged by your country's customs authority. These charges are the responsibility of the customer unless otherwise stated.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with our shipping partners to investigate the shipment and provide an update.

Contact Us

If you have any questions about shipping or your order status, please contact us through our Contact Us page. Our support team will be happy to assist you.